If visitors and users of your marketplace have questions or issues, it is important that you offer ways for them to contact you. Here are our suggestions on how and where.

The easiest way to let people get in touch with you is simply by sharing your email address users can click to start writing a new email. It's simple to configure, fast for visitors to use, and reliable.

You can make your email address clickable. When someone clicks it, it will open their default email service and create a new email draft with the defined address as the sender.

You can make a clickable email link using Markdown with the email link syntax:

You can adjust the link text to whatever you want. It can even be the email address, making it crystal clear what this is about:

You can even prefill the subject and content of the email:

For example, when someone who has Gmail configured as their default email service clicks the link described above, it will open a new tab with the email pre-filled and ready to be completed and sent!

If you prefer not to share your email address and/or collect more information when people contact you, using a dedicated form service is a good alternative.

We've had good experiences with Google Forms and Typeform. With these services, you can create a rather advanced form, collect answers into a spreadsheet or table, and get notified when you receive a new contact. You can learn more about creating such a form with Google forms here and with Typeform here.

Once you have created the form, you can add a link to it on your marketplace.

Eventually, if you learn that having an embedded or built-in contact form is key, you can achieve this with code customization, possibly with the help of a verified Sharetribe expert.

Here are the most common locations where to add your contact details.

An obvious place where visitors look for contact information is in the footer of your website. By editing your footer at https://console.sharetribe.com/a/content/footer, you can add an email link to one of your Content blocks there.

One way to configure it can be as follows:

Which displays the following, with the "📧 Contact us" link opening the visitor's default email service:

You can add a dedicated "Contact us" static content page, at https://console.sharetribe.com/a/content/pages, or add a section on this topic on your About page.

In an "Article"-type section, add a Content block with your contact details, for example, like this:

It will then be displayed with a clickable email:

Adding your contact details to your legal pages is also quite important. You can edit the content in Console: