Email notifications are an essential part of your Sharetribe marketplace. They keep your users informed of activities in your marketplace, such as new orders, booking requests, or messages, so they’re always in the loop.
Your marketplace automatically sends email notifications to users when events occur.
In Sharetribe, events represent changes in marketplace data such as listings, users and transactions. This includes actions like a user signing up, a transaction starting, or a listing being approved. There are two types of email notifications sent by your marketplace:
Built-in email notifications: Sent during user management events, like when a user resets their password or creates an account.
Transaction email notifications: Sent to users during transaction events, such as when a customer completes a payment.
The text of these emails can be edited using the Email texts editor. Learn more about Email Texts.
Emails sent from Test and Dev environments
Email notifications are sent from each environment: Dev, Test, and Live in the Console.
Emails sent from your Test and Dev environments have subject lines beginning with [TEST MODE], to help you distinguish emails from email sent from the Live environment.
In the Live environment, available with a paid subscription, the [TEST MODE] text is removed from subject line.
How to send send emails from Console
You can only send emails to individual users on the marketplace, from the Manage users menu in Console by clicking on the Email button. Clicking this button opens your device's default email application, ready to compose an email message to the user.
For sending mass emails like newsletters or marketing communication to users, you’ll need to use a dedicated email marketing tool, such as Mailchimp. You can export your users' email addresses via CSV, and import them to your email marketing tool. You can also use Zapier to automatically add users' email contacts to your email marketing tool, whenever a user signs up to your marketplace. Here's a Zapier tutorial on how to do this using Mailchimp.
How to edit email notifications
You can edit the text content of email notifications using the Email Texts feature. Learn more about how Email Texts work. Editing the design, layout, and appearance of email notifications depends on the type of notification being edited.
For built-in email notifications, you can modify the layout by going to Console > Advanced > Email Notifications and clicking on the email you want to edit. These emails can be customized using HTML.
For transaction email notifications, you'll need to use the Sharetribe CLI, an advanced developer tool used to edit the code of these emails. Learn more about Sharetribe CLI.
Editing the design of email notifications in a live marketplace is only available in the "Extend" plan. See details on Sharetribe's pricing
How to implement additional email notifications
In some cases, you may want to add custom email notifications beyond those already built into the platform. The method of implementation depends on the type of email notifications and the events that trigger them. This could be done using the Zapier integration or, in some other cases, require additional coding.
If you have any questions about implementing custom email notifications, please contact us through your Console or use the chat widget located at the bottom-right corner of this page.