By default, all visitors to your marketplace can freely sign up and create a user account.
However, you can restrict this by manually approving users who wish to join your platform. This feature allows you to control who can join the marketplace. For example, you could use this constraint to charge membership fees or create an exclusive community where only approved members gain access.
How to approve users who want to join
You can enable the "Approve users who want to join" feature by going to the Build section of your Console, General → Access control.
When this feature is enabled, you will see users who signed up and are pending approval to join your marketplace in the Manage Users section of your Console. Users pending approval will have a badge indicating this status.
To approve a user, click on the user's name to open the card. A button at the bottom of the card allows you to approve the user. Once approval is granted to a user, it cannot be revoked later.
Add a call to action
When you enable the "Approve users who want to join" feature, you can also add a call to action (CTA) button to direct users to the necessary action or instructions for getting approved on your marketplace. To set this up, choose the type of link, enter the label for the button in the "Link text" field, then add the link address:
Internal link: Directs to a page within your marketplace. Enter only the part of the URL after your marketplace's domain name. For example, if the page is located at
example.com/p/about, enter/p/about.External link: Directs to a page outside your marketplace. In this case, enter the full URL, starting with
https://. You can use the following dynamic parameters:{userId}and{userEmail}. Learn more about how to use the dynamic parameters.
Experience from the end user's perspective
If a user who is pending approval tries to create a listing or initiate a transaction on the marketplace, they will see a message stating that their account is waiting for approval. This message can be edited using the Marketplace Texts feature.
A user pending approval can still view content pages and listings on the search page and edit their information in their profile and account settings on the marketplace. You can hide your listings from users pending approval by making your marketplace private.