Below is a list of the most common Stripe errors you may encounter when setting up your marketplace. If you experience an error not listed here, please contact our support team using the chat widget and, if possible, provide a screenshot of the error.
You must update your Connect branding settings
Error message:
Oops, something went wrong. Stripe returned an error message: "You must update your Connect branding settings with icon in order to create an account link. You can set the missing fields at https://dashboard.stripe.com/settings/connect/onboarding-interface"
Fix: This error indicates that you haven't completed your brand settings in your Stripe account. Follow these instructions to add your account branding.
You can only create new accounts if you've signed up for Connect
Error message:
Oops, something went wrong. Stripe returned an error message: "You can only create new accounts if you've signed up for Connect, which you can learn how to do at https://stripe.com/docs/connect.
Fix: This error usually indicates you haven't completed the platform profile to use Connect. Follow these instructions to fill in your platform profile.
Your account must be activated in order to create accounts
Error message:
Oops, something went wrong. Stripe returned an error message: "Your account must be activated in order to create accounts. You can activate your accounts at https://dashboard.stripe.com/account/onboarding."
Fix: This error indicates that you still need to activate payments in your Stripe account by filling out the business profile in your Stripe dashboard.
No such token
Error message:
Oops, something went wrong. Stripe returned an error message: "No such token:randomstring
Fix: This error is usually related to a mismatch in the Public and Secret keys Stripe API keys in your marketplace. You need to verify the Public and Secret keys are from the same Stripe account.
Note: If you customized your marketplace with code, the mismatch may be occurring in your Web Template's environment variables.
Your website seems to be missing some required information
Error messages:
We must verify this information to continue supporting your business.
Your website seems to be missing some required information.
Though rare, this error may appear during Stripe's Connect Onboarding process for marketplace providers. It typically arises when the website URL field contains the provider's profile URL page. Stripe's guidelines for a correct "website" are somewhat ambiguous, and sometimes, a user profile URL is flagged as insufficient.
Fix: Changing the website to your generic marketplace URL should resolve the issue. You can manually modify this information in your Stripe Dashboard by navigating to the Connect tab, selecting the provider's connected account, and editing the "Business Website" field in the Profile section to use your marketplace's generic URL.