If a provider has added their payment details but want to make a change that can't be done using Stripe's Connect Onboarding interface (for example if the provider has selected the wrong account type (business/individual)), disconnecting the account and letting them start adding their payment details from scratch may be necessary.
Disconnecting a Stripe Connect account from your marketplace can't be undone.
How to disconnect the Stripe account of a seller in your marketplace
Open Console and go to Manage > Users
Find the user you want to edit and open their user card by clicking on it
In the "Overview" section, look for "Stripe account ID"
If the user has added their payment details, they have a Stripe Connect account ID (in the format
acct_xxxxx)You can view the details of this Stripe Connect account, in your Stripe dashboard, by clicking on it
Click the "Disconnect Stripe account" link next to the account ID
Confirm
And voilà! That Stripe account is no longer connected to your marketplace.
What happens when a Stripe account is disconnected from your marketplace
When a Stripe account of a user in your marketplace is disconnected, it has the following effects:
The user can add new payment details.
If the user had ongoing transactions, their payouts will fail. You have to review the balance for that user (in your Stripe Dashboard) and figure out what to pay out, manually.
Refunds of past transactions will still work as expected.
The user's saved payment card details, if they had any, is disconnected, too. If they have ongoing transactions using that saved card, they'll fail until they add a new payment method
The Stripe Account and Stripe Customer information, in Stripe, is not deleted and can still be found in the Stripe Dashboard.