Requiring approval for new listings

Listing approval

By default, listings in Flex are published as soon as their author clicks the "publish" button. However, you can also set new listings to require approval before they are published. When the feature is enabled, new listings only get published once an operator has reviewed and approved them.

This feature can be used e.g. for checking that the listing is suitable for the marketplace. On marketplaces where providers have limitations to the number of listings they can post, this feature is useful for allowing certain providers to only post a certain number of listings.

Only new listings are queued for operator review. In other words, if a listing has already been approved and the provider edits the listing content, it will not require further approval. This is important to keep in mind if you use the feature to review content on the marketplace.

At the moment, there is no way to "decline" listing approval. If the listing requires editing to adhere to your marketplace standards, you can contact the provider with your suggestions on how to improve the listing.

Approving a listing does not trigger an automatic email notification. However, you can for instance set up Zapier to listen to events where a listing's state goes from pendingApproval to published and send a message.

Managing listing approval in Flex Console

Listing approval can be enabled in your Flex Console, under Build > General. Listing approval is disabled by default.

When your marketplace has listings requiring approval, you can see them in your Flex Console Listings view. A listing requiring approval has a badge indicating its state.

When you click open the listing, the bottom of the listing panel shows a button to approve the listing.

Approving listings through Integration API

In addition to Flex Console, an operator can also create an integration to approve listings through the Integration API through the endpoint integration_api/listings/approve.

If, for instance, your marketplace allows non-premium users to post two listings and premium users to post five listings, you could create an Integration API script that automatically approves the listing if the user has unused listing quota.

Enabling and disabling listing approval in Flex CLI

In addition to the Flex Console, you can also use Flex CLI to enable and disable listing approval on your marketplace.

#To see whether your marketplace requires listings to be approved
flex-cli listing-approval -m [your-marketplace]

#To enable listing approval for your marketplace
flex-cli listing-approval enable -m [your-marketplace]

#To disable listing approval for your marketplace
flex-cli listing-approval disable -m [your-marketplace]

Elements indicating listing approval in FTW templates

All three FTW templates show UI elements related to pending listings by default.

When a user publishes a listing on a marketplace that requires operator approval, the listing state is set as pendingApproval. Listings in pendingApproval state are shown with a banner that lets the provider know that their listing is pending approval. The listing is not yet shown to other users.

When the provider navigates to their Manage Listings page, listings pending approval are shown with an overlay indicating the listing's state.